Today, customer service is more important than ever. We help you grow service that starts with happy employees and results in satisfied customers who want to come back for more.

In this one day training you learn and practice simple, clear and immediately applicable customer service skills. In addition, we discuss and have fun learning how to postively influence yours and other's attitudes consistently and in challenging situations.

Customer service is a set of skills that put a good attitude into practice, and yet it is done with your style. Always it is focused to blend with the mission of your organization. During our time together we'll review a clearly, stated vision of what your organization does and how it does it. We will be explicit about how and what your company will do for customers.

Great customer service can be seen and felt throughout an entire organizational culture. It is how people interact with one another and it naturally flows over to how they interact with customers.

This attitude is evident with your family, friends, co-workers and "customers". It's about relating to people with kindness, sincerity and a positive attitude. It is a way you let people know they matter and that you care.

It's obviously easier to give good customer service when you are feeling GOOD! That's why our training starts with You feeling great. Together, we discover:

• How do you fuel your mental, physical, emotional and spiritual well- being so you have the resilience and ease to pass a good feeling on to other people?
• How do you connect harmoniously with co-workers who have different styles and challenging attitudes?
• How do you help people be satisfied customers?

Studies show that a satisfied customer will tell 2-3 people about an experience with your company. A dissatisfied consumer will share their dissatisfaction with 8-10 people and some will tell as many as twenty.

The good news is this. A grumpy customer will become a satisfied customer if you work to deal with his complaint as quickly as possible. Reports say 80% of these people will come back with a decent attitude if you treat them fairly. The percentage goes up if you respond immediately. When things go wrong, you really get to shine.

We will also look at quality and quick ways we can best use systems to help our customers.

• Connect - Technology tools that support ready access, preferably to a live assistant. Nothing beats connecting with a real person who has knowledge and authority to solve problems.
• Link - with other departments and share accountability for good customer service rather than blame one another.
• Empower - grant authority to people who interact with the public to responsibly provide solutions. Empower people to say "I can handle that". Excellent customer service and employee loyalty are highly correlated.
• Above and Beyond - Service that gives people even more than they expect.
• Feed-back - Provide a way for customers to provide positive feed-back as well as what they need differently from you. Listen.

Throughout all of our training experience we will grow appreciation, recognize unique talents, enjoy one another and grow what produces positive results. The training style will be stimulating, enjoyable and
directly related to your real life work experiences. You will have fun while gaining skills that have lasting value.